Here's something to look out for when you move. This happened with my ATT Uverse account/contract but I'm sure seemingly little things like this occur in all aspects of B2C interactions that people overlook or discard as not that big of deal. Not this consumer!
I recently moved. These days most utilities can be canceled, restarted, and/or relocated from one location to another via an online portal. ATT Uverse is one of them and I used their portal to set up my start date and installation time at my new place.
All was fine and dandy until I received my first bill for the new address. I see this $7/mo charge listed for a receiver. I don't know why as I signed on to a contract for a free wireless receiver with my home base DVR. So, I call Customer Care.
Longer story shorter. I signed on for a one-year commitment contract with a guaranteed price for two years. When I moved, about six months after the start of my contract, the promotion for a free receiver had ended so the new pricing took effect at my new address. They said that because the free-receiver promotion had ended that now I'd be charged a $7 monthly fee for it.
I don't think so! This isn't my first rodeo.
After raising my voice and getting my $7 back for the already billed charge, they gave me a lump sum for the remainder of my two-year pricing to cover the $7/mo. It came to $112 plus some estimated taxes. They had to do this because their system will not allow them to remove the $7 fee since the promotion is no longer going. I never ended my service, I just transferred it to a new location. So, I will be billed $7/mo for the next 16 months because some programmer does not know how to program to keep the original contract valid after a promotion ends.
The Customer Care rep kept telling me I forgot to check a box that said keep my receiver or some idiotic thing she knew nothing about. I had to tell her that when I used the online portal to move my service. I had to input my new address and then it stated something like the following: Congratulations! You are able to move your service "AS IS" to your new location. Press 'Next'. To me, that means service at my new address will be exactly like my service is at my current address. When I pressed 'Next', it took me to a page to pick my appointment date for a technician to come out and set up my service. Nothing else.
Anyway, that's my rant. I've not had any issues with ATT Uverse service since my original DVR was bad after initial installation. However, this kind of action just pisses me off as they are already charging so much for something and now they are trying to milk an extra $7/mo out of me because their stupid system can't keep up with all their promotions.
So, lesson to learn from Absent-Minded Jay?
Always go over your bills with a fine-tooth comb. At the very least, it could save you the cost of a Chipotle burrito/tacos.
I recently moved. These days most utilities can be canceled, restarted, and/or relocated from one location to another via an online portal. ATT Uverse is one of them and I used their portal to set up my start date and installation time at my new place.
All was fine and dandy until I received my first bill for the new address. I see this $7/mo charge listed for a receiver. I don't know why as I signed on to a contract for a free wireless receiver with my home base DVR. So, I call Customer Care.
Longer story shorter. I signed on for a one-year commitment contract with a guaranteed price for two years. When I moved, about six months after the start of my contract, the promotion for a free receiver had ended so the new pricing took effect at my new address. They said that because the free-receiver promotion had ended that now I'd be charged a $7 monthly fee for it.
I don't think so! This isn't my first rodeo.
After raising my voice and getting my $7 back for the already billed charge, they gave me a lump sum for the remainder of my two-year pricing to cover the $7/mo. It came to $112 plus some estimated taxes. They had to do this because their system will not allow them to remove the $7 fee since the promotion is no longer going. I never ended my service, I just transferred it to a new location. So, I will be billed $7/mo for the next 16 months because some programmer does not know how to program to keep the original contract valid after a promotion ends.
The Customer Care rep kept telling me I forgot to check a box that said keep my receiver or some idiotic thing she knew nothing about. I had to tell her that when I used the online portal to move my service. I had to input my new address and then it stated something like the following: Congratulations! You are able to move your service "AS IS" to your new location. Press 'Next'. To me, that means service at my new address will be exactly like my service is at my current address. When I pressed 'Next', it took me to a page to pick my appointment date for a technician to come out and set up my service. Nothing else.
Anyway, that's my rant. I've not had any issues with ATT Uverse service since my original DVR was bad after initial installation. However, this kind of action just pisses me off as they are already charging so much for something and now they are trying to milk an extra $7/mo out of me because their stupid system can't keep up with all their promotions.
So, lesson to learn from Absent-Minded Jay?
Always go over your bills with a fine-tooth comb. At the very least, it could save you the cost of a Chipotle burrito/tacos.
Blockbuster should seriously reconsider their marketing plan and business model. If they want to survive, Blockbuster is going to have to come up with something WAY better than this!